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For two decades, Mike Wittenstein has helped business leaders around the world differentiate their brands by dramatically improving their customer experience.  In the process, those clients have gained market dominance, increased their sales, and/or discovered new, unexpected revenue streams.

Now an expert in customer experience design and customer experience strategy, Mike is a sought-after designer, speaker, and consultant.  He works in the hospitality, retail, technology, healthcare, and entertainment industries, as well as other service categories.  He partners with both established and emerging brands.  He has helped retailers like Party City, Kinko’s, Jim Ellis, Alternative Apparel and SOHO Office elevate their retail customer experience, while making it a lot more engaging – and even fun – for all involved.  And his keen observational skills and plainspoken, approachable style have given clients like Apple, IBM, and iPay Technologies a new customer experience strategy so that their companies are perceived as different and better by everyday customers.

As an e-Visionary at IBM, Mike launched a consulting practice to help big brands like McDonald’s and Best Buy with customer and employee experience designs.  He was also co-founder and CEO of Galileo, a technology communications company nationally recognized for innovation and creativity.

His captivating stories teach companies how to move their products and services from commodities to objects of desire.  And he regularly wows audiences with his friendly, smart and witty style, as they learn how to turn everyday customers into enthusiastic brand advocates.

Dorothéa Bozicolona-Volpe is a strategic marketing executive who is fluent in 4 languages. She specializes in developing business for international brands (Fortune 500) via initiating and integrating enterprise social networking,  social media and digital strategies, strategic partnerships and marketing technologies. She also teaches marketers how to measure, optimize and build current new media efforts to increase value and develop strong relationships between brands and fans. Some of her clients include: Ryan Seacrest, Ryan Seacrest Productions, Chrysler, Cingular Wireless (AT&T), Georgia Tech, InterContinental Hotels Group, Mercer, Ogilvy & Mather, Reader’s Digest, Qualcomm, Turner Network Television, Coca-Cola. She is an avid skateboarder who tweets to relax.